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Managing Customers and Channel Partners
Managing Customers and Channel Partners
This section provides an overview on how you can manage Customers and Channel Partners. Following are few definitions:
Customer—In Sentinel EMS a Customer refers to a current or potential buyer or user of your Products. Typically, you generate Entitlements for a Customer who has placed an order. Customers can be of two types: individual and organization.
Company—Refers to a company as Customer with multiple users. You need to specify a default contact e-mail.
Individual—Refers to individuals or retail Customers who may buy your Products directly from you. For individual Customers you need to specify an e-mail.
Channel Partner—A Channel Partner can be an individual or company whom you allow to resell your Products.
Company—Refers to a company as a Channel Partner with multiple users. You need to specify a default contact e-mail.
Individual—Refers to individual Channel Partners. For individual Channel Partners you need to specify an e-mail.